Cancellation and Refund Policy Agreement between OPAL VERVE and the End User

Effective Date: 19-11-2024
This Cancellation and Refund Policy Agreement (“Agreement”) is a legally binding document between OPAL VERVE (“the Firm”), an image consulting company, and the End User (“User”). This Agreement outlines the terms under which services may be canceled and the conditions for refunds. By using the Firm’s website or services, the User agrees to be bound by the terms outlined in this policy.

  1. Definitions
    1.1 Cancellation : The act of terminating a scheduled service by the User or the Firm.
    1.2 Refund : The process of returning a payment, either in full or partial, to the User following a cancellation.
    1.3 Deposit : A partial payment made by the User to secure a service, which may or may not be refundable based on the conditions specified.
  2. Scope of Policy
    2.1 This policy applies to all services offered by OPAL VERVE, including but not limited to personal image consulting sessions, group workshops, and corporate training.
    2.2 The terms outlined in this policy apply to services booked through any channel, including the Firm’s website, email, or direct communication.
  3. User-Initiated Cancellations
    3.1 Notice Period :
    a. The User must provide at least 24 hours’ written notice to cancel or reschedule a session without incurring a penalty.
    b. Cancellations made within 24 hours of the scheduled service may result in a forfeiture of any deposit paid or a cancellation fee equivalent to [percentage or amount] of the total service cost.
    3.2 Method of Cancellation :
    a. Cancellations must be communicated via email to [email protected] or through an official form available on the Firm’s website.
    3.3 No-Show Policy :
    a. If the User fails to appear for a scheduled service without prior notice, the Firm reserves the right to charge the full amount of the service fee.
  4. Firm-Initiated Cancellations
    4.1 Rights of the Firm :
    a. The Firm reserves the right to cancel or reschedule a service due to unforeseen circumstances such as illness, unavailability of consultants, or other disruptions.
    4.2 Notification and Compensation :
    a. The Firm will provide written notice of the cancellation and offer an option to reschedule the service or issue a full refund if rescheduling is not possible.
    4.3 Force Majeure :
    a. The Firm shall not be held liable for cancellations resulting from events beyond its reasonable control, including natural disasters, government restrictions, or other acts of force majeure.
  5. Refund Eligibility
    5.1 Conditions for Refunds :
    a. Full refunds will be issued for services canceled by the User with at least 24 hours’ notice.
    b. Partial refunds may be issued for cancellations made less than 24 hours in advance, subject to the Firm’s discretion.
    5.2 Non-Refundable Deposits :
    a. Deposits for certain high-demand services or special bookings are non-refundable unless otherwise stated in writing by the Firm.
    5.3 Processing of Refunds :
    a. Refunds will be processed using the original payment method within 30 business days after cancellation approval.
    b. The Firm will not be responsible for delays caused by the User’s financial institution.
  6. Rescheduling Policy
    6.1 User-Requested Rescheduling :
    a. The User may request to reschedule a service with at least 24 hours’ notice without incurring a fee.
    b. Rescheduling requests made less than 24 hours before the scheduled service may incur a 5% rescheduling fee. OPAL VERVE reserves the right to levy the rescheduling fees as deemed necessary.
    6.2 Firm-Initiated Rescheduling :
    a. The Firm reserves the right to reschedule services with reasonable notice and will strive to accommodate the User’s availability.
  7. Special Conditions
    7.1 Workshops and Group Events :
    a. Cancellations for workshops or group events must be made at least 7 days in advance for a full refund.
    b. Partial refunds or rescheduling options may be available for cancellations made within 7 days of the event, subject to the Firm’s discretion.
    7.2 Gift Certificates and Promotional Offers :
    a. Services booked using gift certificates or promotional offers are non-refundable and subject to the terms and conditions outlined in the promotion.
    7.3 Prepaid Packages :
    a. Cancellations of prepaid service packages will result in a pro-rated refund based on services already rendered. The Firm reserves the right to deduct an administrative fee from the refund amount.
  8. Disputes and Resolution
    8.1 Dispute Process :
    a. If a User disputes a cancellation or refund decision, they must submit a formal complaint to [email protected] within 03 calendar days of the incident.
    b. The Firm will review the complaint and provide a written response within 8- 10 business days.
    8.2 Arbitration Clause :
    a. Any disputes arising from this policy that cannot be resolved amicably will be subject to binding arbitration under the rules of 8-10 bussiness days.
  9. Governing Law
    9.1 This Agreement shall be governed by and construed in accordance with the laws of State of Maharashtra, without regard to its conflict of law principles.
  10. Changes to the Policy
    10.1 Amendments :
    a. The Firm reserves the right to amend this policy at any time. Any changes will be posted on the Firm’s website with the updated effective date.
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    b. Continued use of the Firm’s services after changes are made constitutes acceptance of the revised policy.
  11. Severability
    11.1 If any provision of this policy is deemed unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.
  12. Contact Information
    12.1 For questions, cancellations, or refund requests, the User can reach OPAL VERVE at: